TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Columbia, SC metropolitan area
_ Duties _ :
Participate in efforts to improve overall performance
Supervise and manage overall contact center operations:
Workforce Management and schedule management
Quality assurance
Performance management
Reinforce training and coaching contact center agents
Direct customer support, when needed
Engage with client and respond to Government requests
Other duties, as assigned
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