If you're the kind of person who thrives on solving scheduling puzzles, keeping teams moving, and delivering an exceptional customer experience, this is the opportunity you've been looking for.
Full-time position
Monday through Friday schedule
7:00 AM to 4:00 PM Arizona Time
Competitive compensation
Health insurance
Dental insurance
Vision insurance
Paid training
Career growth and advancement opportunities
Supportive and collaborative team environment
Opportunity to join one of Arizona's fastest-growing residential HVAC companies
Work alongside a leadership team committed to operational excellence
Play a critical role in supporting technicians and delivering outstanding customer service
Join a fast-growing company where your contributions directly impact daily success
Collaborate with experienced HVAC professionals in a team-focused environment
Build your career with opportunities for professional growth and development
Work in a fast-paced setting where every day brings new challenges and opportunities to improve operations
Work onsite in Anthem, AZ 85086
Dispatch residential HVAC service technicians using ServiceTitan by matching technicians to jobs based on skillset, workload, and customer needs
Coordinate daily technician schedules to maximize productivity and maintain an efficient service board
Monitor incoming service requests from phone, email, and online channels to ensure prompt customer response
Serve as the primary point of contact between customers and field technicians by providing appointment confirmations, ETA updates, and scheduling changes
Communicate job details, customer notes, and routing updates to technicians throughout the day
Maintain a service board scheduled at least three days in advance while adapting to emergency calls and changing priorities
Complete 10-to-Close check-ins with technicians to ensure service calls are properly documented before closing
Follow up on customer estimates to support team performance and revenue goals
Maintain accurate dispatch records, technician assignments, and customer communications within ServiceTitan
Prepare daily dispatch reports and communicate operational updates to leadership
Identify opportunities to improve scheduling efficiency, technician utilization, and the overall customer experience
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Minimum of 2 years of experience in the home services industry
Previous HVAC dispatch experience
Proficiency with ServiceTitan is required
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving skills with a customer-first mindset
Residential HVAC experience preferred
Experience dispatching multiple field technicians preferred
Familiarity with routing software or GPS mapping tools preferred
Experience tracking dispatch performance metrics and KPIs preferred
Ability to work a Monday through Friday, 7:00 AM to 4:00 PM schedule
Veterans AC Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
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