Job Description

Job Title: Vice President of Gaming Operations

Reports to: Wyoming President

Supervises: Oversee all ECL gaming operations in Wyoming

JOB SUMMARY: Responsible for monitoring and directing the Gaming Department

operations throughout the state to ensure high standards of the maintenance of the HHR games and the quality of the guest experience. Must reside in Wyoming and able to travel frequently around the state.

SCOPE: Assists the WY President in developing gaming strategies to drive revenue while ensuring compliance with all state and company requirements. Committed to our culture and actively supports all BIG Service initiatives.

JOB RESPONSIBILITIES:

• Provides leadership of the Gaming Department and ensures full compliance with all applicable laws, regulations, and company policies.
• Supervises the effectiveness of both the Gaming Operations and Technical Teams daily.
• Identifies compliance risks and takes necessary action to eliminate or minimize risks.
• Establishes and administers procedures pertaining to the proper coordination of all operating activities related to HHR machines with a focus on guest service, property training of both technical and operational staff and protection of company assets.
• Recommends changes in the physical layout of the gaming floor to promote the most effective utilization of equipment, manpower and floor space.
• Identify and execute revenue generating opportunities within the Gaming Department.
• Participates in the budgeting, capital expenditure and financial review and reporting process as it relates to the Gaming department.
• Develops short-, and long-range plans for revenue, expense, capital, and promotional services.
• Responsible for analyzing the Gaming department operation to ensure maximum profitability and efficiency.
• Consistently communicates operational information with the HHR team, Executive Management, and other departments.
• Works with security and surveillance to detect/address any irregularities and responds accordingly.
• Ensures compliance with all applicable gaming laws of the Wyoming Gaming Commission and company internal controls, policies and procedures, liquor laws, title 31, and federal regulations, as they apply.
• Responds to department changes as dictated by the industry, the company, or the property.
• Understands the Property’s policy relating to fire, safety, and health.
• Recruits, hires, trains, schedules, and develops Gaming Department Team Members to comply with minimum standards, policies and procedures while ensuring adequate staffing to meet business needs.
• Identifies low revenue generating terminals and determines the optimal terminal mix, in terms of models, denomination, location and percentage pay back and conducts a monthly analysis to monitor the profitability.
• Ensures all equipment functions properly and effectively and responds accordingly.
• Plans alterations, modifications and the purchase of terminals and accessories with the Vice President of Operations and/or WY President.
• Research new technology and equipment that can be adopted to improve operations.
• Minimizes terminal down time, through quick and thorough repairs by the technical department and ensures the correct use of all terminals and related equipment.
• Prepares the annual and periodic budgets and manages and controls the funds assigned to and derived from the operation.
• Reports the end of month statistics, variances to budgeted income and expenditure, equipment and purchases, procedures and policies and staffing to Executive Management.
• Supports company retention goals by ensuring the compliance of new Team Member attendance at orientation before working a scheduled shift.
• Drive culture by consistently demonstrating leadership, a positive attitude, and BIG Service standards.
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.

• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and in a continuously fast-paced environment.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shifts and staff meetings in accordance with the Time and Attendance policy.
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Assist with training/mentoring of new Team Members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.

• KEY SUCCESS INDICATORS: Must demonstrate the ability to successfully represent the company and the brand in all interactions. Highly motivated, self- directed and an organized approach to the role is key.

OTHER DUTIES: The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time to include special projects.

EDUCATION AND EXPERIENCE:

Must be 21 years of age or older with a high school diploma or general education degree (GED).

Minimum three to five years of HHR or slot operations leadership experience.

High school diploma or general equivalency diploma (GED) preferred.

Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.

Must be able to obtain and maintain a valid Wyoming Gaming Commission badge.

Must pass all required pre-screening and background checks including a motor vehicle report.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to move in and around the work area throughout the entire workday.

Must be able to sit, stand or walk for extended periods of time.

Must be able to repeat the same movements.

Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.

Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.

Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. 

Must be able to access and interpret information on computer screens.

Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.

Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.

Requires the ability to distinguish letters or symbols and eye hand coordination.

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