Job Description

Client: State of TN/TN DOT

Job ID: 65686

Job Title: Transportation Technician 3

Location: 7500 Volkswagen Dr. Chattanooga, Tennessee 37416

Estimated Duration: 06/01/2026 - 09/01/2026

Onsite

Description

An advanced-level position that ensures safe and efficient traffic movement and monitors roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.
The initial contract will be for 30-90 days but is subject to extension upon good performance.
1 employee needed for an evening shift (I Shift)
- Wednesday from 4:30 P.M. until Midnight
- Thursday from 2:00 P.M. until Midnight
- Friday from 2:00 P.M until Midnight
- Saturday from 2:00 P.M. until Midnight
1 employee needed for a Midnight shift (F Shift)
- Sunday from 12:00 A.M. until 12:30 P.M.
- Monday from 12:00 A.M. until 12:30 P.M.
- Tuesday from 12:00 A.M. until 12:30 P.M.
2 employees needed for a midnight shift (H Shift)
- Wednesday from 12:00 A.M. until 7:30 A.M.
- Thursday from 12:00 A.M. until 10:00 A.M.
- Friday from 12:00 A.M until 10:00 A.M.
- Saturday from 12:00 A.M. until 10:00 A.M

Tasks include:

Advanced-level operator position performing functions with minimal supervision and following established procedures.
To perform all duties and may defer the most complex issues to a supervisor.
To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
To monitor roadways via surveillance cameras and detection systems.
To monitor all traffic devices and computer equipment associated with the system.
To maintain advanced knowledge on the operation of all traffic equipment, computers, and software associated with the traffic systems.
To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
To continually check the accuracy and validity of the messages displayed on all DMS and 511.
To be aware of all 511 messages broadcast on a particular system.
To enter incident information into computer systems using traffic software.
To become familiar with the roadways and understand the purpose and location of each traffic device (i.e., detector stations, CCTV, and 511).
To alert operator staff to new and existing memos.
To use SOG to detect, dispatch, monitor, and document roadway incidents.
To confer with partners (Highway Patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
To dispatch Service Patrols and assist Service Patrols with other tasks, such as phone calls, etc.
To perform other duties as assigned.

DISPATCH OR CALL CENTER EXPERIENCE A PLUS!

Type	Category	Qualification	Description	Competency	Required
Software	Database	Microsoft Access	Experience a plus	Novice (1-3 Years)	No
Skills	Others	Customer Service	Experience a plus	Novice (1-3 Years)	No
Skills	Others	Data Entry	Experience a plus	Novice (1-3 Years)	No
Skills	Others	Emailing		Novice (1-3 Years)	No
Software	Others	Microsoft Excel		Novice (1-3 Years)	No
Software	Others	Microsoft Word		Novice (1-3 Years)	No
Skills	Others	Multi Line Phone System	Experience a plus	Novice (1-3 Years)	No
Skills	Others	Printing and Copying		Novice (1-3 Years)	No
Skills	Others	Technical Skills	2 years of experience as TMC Technician or direct comparable experience	Novice (1-3 Years)	No
Skills	Others	Typing	Experience a plus	Novice (1-3 Years)	No
Skills	Others	Verbal Communication	Good communication skills - oral, writing, clear communication over radio, dispatch experience	Novice (1-3 Years)	No

Job Tags

Contract work, Local area, Shift work, Night shift

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