Job Description

Wills Eye Hospital is hiring a  Surgical Scheduler in  Philadelphia, PA . In this role,  you’ll   support various administrative functions for the surgical scheduling team .  This is a  Part-Time 24 hours per week (M, W, F — 8:00am - 4:30pm  or 8:30am - 5:00pm)  opportunity for someone who wants to  own the patient’s journey to surgery and  make sure nothing falls through the cracks.  

Why Join Wills Eye  

At Wills Eye Hospital,  you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for  clinical excellence, innovation, and patient-centered care.  

We offer:  

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition  assistance , paid time off, and employer  assistance programs (EAPs) 

• Opportunities for training, certification, and career growth  

• A collaborative, mission-driven clinical environment  

• Access to advanced technology and specialized care teams  

In this role,  y ou’ll support  the surgical scheduling team while helping deliver high-quality ophthalmic care.  You’ll manage  the entire pre-surgical readiness process and contribute to a positive patient experience .  

You’ll be  successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.  

Key Responsibilities  

• Gathers and reviews all relevant demographic information and insurance documentation to ensure correct reimbursement is obtained for  rendered services/procedures  

• Confirms accuracy of all patient demographics prior to surgery  

• Verifies active insurance coverage and processes prior authorizations for surgical procedures at least 2 weeks prior to surgery date  

• Works with department BOS (Business Office Specialist) to ensure all self-pay/specialty lens and  out of pocket expenses are collected at least 2 weeks prior to surgery date  

• Alerts management of any issues with prior authorization or prepayments  

• Alerts management of any no show fees to be collected prior to rescheduling surgery  

• Responds to phone calls from patients, physicians, medical  staff and coworkers to  determine the urgency of the situation and then suggests  appropriate handling based on  work flow  

What You Bring  

You may be a  strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.  

Minimum Qualifications  

• High School Diploma or equivalent  

• Knowledge of medical records administration  

• Excellent customer service skills and strong attention to detail  

• Strong ability to communicate effectively with staff, physicians, patients, and their families  

Preferred Qualifications  

• 1-3 years of  previous surgical scheduling experience  

• 1-3 years of related healthcare, registration, physicians, patients, and their families  

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization.  

About Wills Eye Hospital  

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.  

Each year, our team provides specialized care to more than 250,000 patients , ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.  

Ready to take the next step? Apply today for our Surgical Scheduler opportunity in  Philadelphia, PA.  

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