Service Desk Senior Transition Manager - German Speaking Job at Bluebird, Hungary

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  • Bluebird
  • Hungary

Job Description

Tasks

  • Due diligence and service discovery
  • Transition planning and service tower onboarding
  • Knowledge transfer execution
  • ITSM tool onboarding and process alignment
  • Access, security, and compliance onboarding
  • Implementation of transformation items in scope of Day 1 Services go live
  • Cutover and go-live coordination
  • Hypercare management and stabilization
  • Transition closure and BAU handover

Skills & Experiences

  • Strong Evidencable Service Desk Skills & transition experience
  • Application project delivery experience
  • Proven experience managing IT outsourcing or managed services transitions
  • Strong understanding of ITIL / ITSM frameworks
  • Experience working with MSAs, SOWs, SLAs, and OLAs
  • Experience managing multi-tower, multi-vendor IT environments
  • Experience managing transformation deliveries
  • Experience with global delivery models (onshore/offshore)
  • Familiarity with ITSM tools (such as ServiceNow, BMC, Remedy, etc.)
  • Exposure to digital workplace, end user computing cloud, infrastructure, application, and security services

Language requirements

  • German – professional working proficiency
  • English – fluent

What they offer

  • Full remote working opportunity
  • Highly competitive contractor rates
  • Opportunity to work on a large-scale international IT transition project
  • Collaboration with global enterprise clients and experienced international teams
  • Exposure to complex, multi-vendor IT environments and transformation programs
  • 9-month contract with the possibility of extension depending on project needs

Job Tags

Contract work, For contractors, Remote work

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