Job Description

SUMMARY:

Proficio is an award-winning  managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 24/7 Security Operations Centers (SOCs).

Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last five consecutive years. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs).

We have a track record of innovation. Proficio invented the concept of  SOC-as-a-Service . We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

Proficio’s commitment to developing and promoting our team members is unparalleled in our industry. Most of our senior managers were promoted from within.

DESCRIPTION:

A Security Advisor III is a pivotal member of the Proficio Strategic Security Advisor (SSA) team, offering high-level post-sales support and serving as a mentor to less experienced advisors. This role demands a comprehensive understanding of Proficio Services and the ability to guide clients through sophisticated security landscapes while recommending and tailoring Proficio’s services to the client’s security program.

RESPONSIBILITIES:

• A Security Advisor III serves as a subject matter expert (SME) in at least one of Proficio Services such as Risk-Based Vulnerability Management, Splunk, MEDR, Active Defense, Sentinel, Elastic, CEM or ProBAS. Assisting with process, documentation, and escalated customer issues in their area of expertise.
• Engage in advanced customer discussions, providing strategic consultation and architecting tailored security solutions.
• Mentor junior Security Advisor staff, sharing insights and fostering their technical and customer facing growth.
• Cultivate customer loyalty through a partnership approach, resolving complex issues, and offering strategic guidance.
• Perform periodic strategic reviews to proactively address client security challenges and drive environment optimization.
• Establish and deepen relationships with key business and IT stakeholders to align security strategies with clients’ business objectives.
• Use technical acumen to enhance client engagement with Proficio’s services, advising on best practices and effective utilization.
• Drive business development within client accounts by leveraging industry knowledge and analytical insights.
• Communicate Proficio’s technical solutions and strategic advantages effectively to clients across various levels.
• Conduct regular analysis for strategic planning and support, ensuring the continuous improvement of Proficio’s service delivery.

Requirements

• Strong knowledge of network security infrastructure architecture and products (SIEM, Firewall, IDS/IPS, endpoint, etc.)
• SIEM content development experience (ArcSight/Splunk preferred)
• Technical Cyber Security related certifications preferred (CISM, Security+, CISSP, etc)
• Previous experience working for a managed services organization
• Exceptional communication skills suitable for technical and C-level executives
• Ability to articulate technical issues and product line both internally and externally
• Adaptable team player with strong critical thinking skills
• Self-motivated, detail-oriented, independent, and strong self-study habits
• Customer lifecycle management experience from inception through all lifecycle stages
• Collaborative and team-oriented attitude
• Takes initiative and approaches all tasks and projects proactively

Benefits

• Salary $130K base for level III hire (we can also hire at level II, which is $105K)
• Peer training and mentoring with upward mobility
• Health, Dental and Vision plans available first of the month and other benefits available from day 1
• Unlimited Flex Time Off
• 401K plan
• Gym reimbursement
• Employee Assistance Program
• Life and Voluntary Life Insurance programs
• A culture that is flat enough for you to have a “seat at the table”, but layered enough to provide you with mentoring and support
• A place to work where security is considered a “team sport” – we work together to identify and stop cyber attacks
• Proficio is an EOE Employer
• Proficio collects certain personal information upon your submission of an application for an open position. More information is available about your consumer rights and our privacy policy at

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