Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
Reporting to the Commercial Director, this position assumes responsibility for the execution of the Reservation Department’s policies and procedures and manages the daily operation. Maintain reservation standards. Conduct standards testing including call observation. Partner with WRO to ensure efficient execution of Reservations calls in accordance with Four Seasons standards. Conduct regular WRO test calls and provide timely feedback.
Works in conjunction with hotel leadership to maximize efficiencies to optimize revenue opportunities. Serves as the technical expert on a variety of systems that provide infrastructure for hotel operations. Display a high level of integrity and professionalism at all times in dealing with guests and employees. Interviews, trains and schedules the Reservations team. Conducts Performance Evaluations and issues performance management as needed.
Effectively manage labor and expenses for the department, in accordance with established budget guidelines. Review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate.
Work authorization in the United States required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
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