Job Description

Professional Job Description

Job Title: Pharmacy Technician
Duration: 7 Months (Contract with Possible Extensions)
Location: Remote (PST Preferred / Must work PST hours)
Schedule: Monday Friday | 8:00 AM 5:00 PM PST (No OT)
Pay Range: $22.00 - $24.00 Per hr. on w2.

Job Summary

We are seeking a detail-oriented and patient-focused Pharmacy Technician to support pharmacy quality initiatives, specifically focused on HEDIS measures for Medicaid populations. This role plays a critical part in improving medication adherence, gap closure, and member outcomes through high-volume telephonic outreach and collaboration with providers and pharmacies.

Key Responsibilities

Pharmacy Outreach & HEDIS Support

• Conduct high-volume outbound member outreach (40 60 calls/day) to support medication adherence initiatives
• Work pharmacy gap reports including:
  • Single-fill medications
  • Medication adherence gaps
  • Extended day supply conversions
• Educate members on medication usage, adherence importance, and address barriers to compliance

Care Coordination & Communication

• Coordinate with pharmacies and providers to resolve medication-related gaps
• Provide telephonic support to improve member satisfaction and health outcomes
• Maintain professional communication across members, providers, and internal teams

Data Management & Reporting

• Analyze and work from pharmacy reports and adherence metrics
• Document all interactions and interventions accurately in multiple systems
• Utilize tools such as Excel, Outlook, Teams, Express Scripts, and internal applications

Operational Excellence

• Manage multiple systems simultaneously in a fast-paced environment
• Meet monthly productivity and quality targets aligned with HEDIS goals
• Ensure compliance with internal policies and healthcare regulations

Training

• 1-week mandatory training (8 AM 5 PM PST)
• Includes 1:1 shadowing
• No time off permitted during training period

Required Qualifications

• High School Diploma or equivalent
• 1+ years of Pharmacy Technician experience (Retail, Hospital, or Mail Order)
• Active Pharmacy Technician License (State-specific)
• Strong member outreach / telephonic engagement experience
• Excellent communication and interpersonal skills
• Ability to multitask and navigate multiple systems efficiently

Preferred Qualifications

• National Certification (CPhT Pharmacy Technician Certification Board)
• Experience with HEDIS pharmacy measures
• Background in medication adherence programs and outreach campaigns
• Experience working with Medicaid populations

Disqualifiers

• Call center experience without pharmacy background

Key Competencies

• Strong communication and patient engagement skills
• Goal-oriented with ability to meet performance metrics
• Adaptability and ability to pivot in a dynamic environment
• Tech-savvy with multi-system navigation skills

Work Environment

• Fully remote role (PST hours required)
• High-volume, fast-paced, and collaborative team setting
• Strong focus on quality outcomes and member satisfaction

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