Job Description

Salary: $47,500 - 55,000 per year Requirements:

• 3-5 years of IT experience
• Proficient in installing and troubleshooting Windows-based PCs and associated hardware and software
• Familiarity with Windows Desktop (Windows 10 & Windows 11), Microsoft Office 2016-2019, Microsoft 365, Google Workspace, and basic networking principles
• Experience with Microsoft 365 user setup and support
• Knowledge of Windows Server level one support including Active Directory, Exchange user management, and NTFS permissions
• Skills in desktop imaging and managing multiple installation profile checklists
• Ability to install, configure, and troubleshoot Wi-Fi technologies and connected devices
• Basic understanding of wiring and network cabling
• Competence in removing viruses and malware
• Experience in resolving printer and MFP issues (local, network, or remote)
• Knowledge of setting up and supporting secure VPN/MFA and Remote Desktop connections
• Familiarity with networking concepts including DNS, DHCP, and TCP/IP
• Willingness to travel to local client offices as required
• Outstanding interpersonal and communication abilities
• Capability to represent ourselves and our company professionally
• Eagerness to stay updated with technical innovations and trends in IT support
• In-depth understanding of computer hardware and software
• Ability to assess IT needs and provide user training
• Valid Minnesota drivers license and proof of insurance
• Ownership of a dependable vehicle
• Clean background check and driving record
• US citizenship required due to client security needs

• Provide technical support and assistance to end-users in the Minneapolis and St. Paul areas
• Oversee computer systems to guarantee their efficient operation
• Troubleshoot software issues, especially with Microsoft Office applications
• Assist with networking, VPN, and firewall configurations
• Resolve both hardware and software problems, including Mac OS issues
• Deliver outstanding customer service while managing IT support requests

• Active Directory
• Firewall
• Hardware
• Support
• Microsoft 365
• Network
• Security
• TCP/IP
• VPN
• Windows
• Office 365
• MPLS

More:

At HVG Systems, we have been delivering IT services to our clients for 20 years and continue to expand our presence in the Minneapolis/St. Paul area. Our team works collaboratively, utilizing our expertise in technology, integration, cybersecurity, and infrastructure. This allows our clients to concentrate on their core business. We provide ample opportunities for personal and professional growth, particularly in working with firewalls, complex networks, and both on-premise and hosted servers. We offer a full-time role that includes a competitive salary ranging from $47,500 to $55,000 per year, with benefits such as health insurance, paid time off, and a referral program. Additionally, we provide a signing bonus and yearly bonuses to our employees.

last updated 33 week of 2026

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