Hotel Front Office Manager (Hyatt Experienced Only) Job at Texas Hotel Management, Frisco, TX

RGdPcFZGSXJySTJ3RTAyV2tzQnB2TDFzOUE9PQ==
  • Texas Hotel Management
  • Frisco, TX

Job Description

Mandatory Experience: Hyatt House or Hyatt Place Experience in Mandatory

We are looking for a Front Office Manager with proven experience at Hyatt House or Hyatt Place to join our team. The ideal candidate will have a strong understanding of Hyatt brand standards, guest service excellence, and front office operations.

In this role, you will lead the front desk team, ensure smooth daily operations, and deliver an exceptional guest experience consistent with Hyatt’s reputation.

Responsibilities

  • Lead daily front desk operations, including check-in/check-out, guest services, and night audit functions

  • Recruit, train, schedule, and guide Front Desk, Guest Services, and Night Audit staff

  • Ensure strict adherence to Hyatt brand standards and service protocols

  • Work closely with Housekeeping and Engineering to maintain room readiness and quality

  • Manage room inventory, rates, and reservations in partnership with Revenue & Sales teams

  • Resolve guest concerns and handle escalations professionally and promptly

  • Oversee billing accuracy, cash handling, and audit processes

  • Monitor guest satisfaction scores and implement improvement strategies

  • Prepare operational reports and participate in leadership meetings

Requirements

  • Previous experience with Hyatt House or Hyatt Place (Required)

  • 2–3 years in a Front Office leadership role (Supervisor, Assistant Manager, or Manager)

Skills & Competencies

  • Proficient in Hyatt systems (Opera/Host, HGS, Reserve, etc.)

  • Strong leadership and team development abilities

  • Excellent communication and guest service skills

  • Willingness to work weekends, evenings, and holidays as needed

  • Strong problem-solving and conflict resolution skills

Education

  • Bachelor’s degree in Hospitality or related field (Preferred)

  • Hyatt brand certifications/training (Advantageous)

Job Tags

Full time, Night shift, Weekend work, Afternoon shift

Similar Jobs

Havas Health & You

Night Proofreader/Research Librarian Fellow Job at Havas Health & You

DescriptionPosition at Havas Health & YouThe role The Night Proofreader Fellow ensures the high quality and accuracy of materials through attention to detail and superior proofreading skills. The Night Proofreader Fellow also proactively manages workflow of... 

RR Donnelley

Senior Proofreader Job at RR Donnelley

 ..., and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Senior Proofreader is responsible for ensuring the absolute accuracy, consistency, and compliance of complex technical documents, datasets, and reports... 

Confidential

Travel Licensed Practical Nurse LPN Job Job at Confidential

 ...compassionate Licensed Practical Nurse (LPN) to deliver quality patient care across a...  ...settings. This position is most likely a travel job , well-suited for LPNs who value...  ...certification. Willingness to take on travel assignments as needed. Benefits ~ Competitive... 

DLA Piper

Paralegal - Investment Funds Job at DLA Piper

 ...DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Lets see... 

Foundation Health Partners

Clinic Technician (Medical Scribe) - FMH Osteopathic Manipulative Medicine Clinic Job at Foundation Health Partners

Overview Welcome to the beginning of comprehensive healthcare at our OMM (Osteopathic Manipulative Medicine) clinic, where healing meets innovation. At our clinic, we integrate traditional osteopathic principles to provide personalized, holistic care for our patients...