Job Description

The Facilities Manager oversees the day-to-day maintenance, safety, and functionality of the Ronald McDonald House and Family Room programs. This role ensures a safe, welcoming, and well-maintained environment for guest families, staff, and volunteers by performing preventive maintenance, coordinating repairs, and managing vendors and supplies.

This role is ideal for someone who enjoys hands-on work, takes pride in creating safe and welcoming spaces, and wants their skills to directly support families during critical times. At RMHC New Mexico, your work truly makes a difference every day.

Facilities Maintenance & Operations

• Inspect, maintain, and repair building systems, including HVAC, fire safety, security, and plumbing and electrical systems.
• Perform regular inspections of guest rooms, common areas, and program spaces to ensure cleanliness, safety, and good repair.
• Conduct preventive maintenance and document all work using the computerized maintenance management system (CMMS).
• Perform routine and deep cleaning tasks as needed, including floors, rugs, trash, and recycling removal.
• Move furniture, equipment, and program materials as necessary to support operations and events.
• Maintain exterior areas of Yale House, including sidewalks, parking areas, landscaping, irrigation systems, and snow or debris removal.
• Maintain the trash chute at Highlands House and coordinate with hotel maintenance staff as needed.

Safety, Compliance & Emergency Preparedness

• Conduct monthly inspections of smoke detectors, fire extinguishers, emergency lighting, and other life-safety systems.
• Coordinate annual fire drills and assist with random evacuation drills in collaboration with the Leadership Team.
• Maintain full knowledge of RMHC NM emergency evacuation plans and ensure emergency contact information is readily available.
• Ensure compliance with OSHA safety requirements, including maintaining an up-to-date Hazardous Chemicals Manual with safety data sheets.
• Educate new staff on building emergency systems such as fire alarms and water suppression.

Vendor, Volunteer & Resource Management

• Coordinate and manage contractors and vendors for specialized repairs and services.
• Monitor supply needs, procure materials, and maintain appropriate inventory levels.
• Serve as the primary point of contact for maintenance volunteers, ensuring they have clear direction and appropriate tasks.
• Ensure routine maintenance and service is completed on Ronald McDonald House vehicles.

Program & Organizational Support

• Serve as the primary maintenance contact for Family Rooms and the Katie’s Kart program, responding to and resolving facility issues.
• Collaborate with RMHC NM staff to coordinate food shopping and deliveries for the House, Family Rooms, and hospitality cart programs.
• Assist with event setup and support large volunteer groups as needed.
• Maintain positive, professional, and cooperative relationships with staff, volunteers, vendors, donors, and stakeholders.
• Respect and protect the privacy and confidentiality of guest families and organizational information.
• Serve as an ambassador for Ronald McDonald House New Mexico by communicating the mission, values, and purpose of the organization.
• Demonstrate respect for diverse cultures and the ability to work effectively with individuals from all backgrounds.
• Perform other duties as assigned in support of organizational needs.

Required Qualifications

• Minimum of three years of experience in building maintenance, groundskeeping, or custodial work.
• Ability to perform physical tasks associated with facilities work, including climbing ladders and lifting up to 50 pounds.
• Strong problem-solving and decision-making skills with the ability to prioritize and manage multiple tasks.
• Ability to work independently with minimal supervision.
• Valid New Mexico driver’s license.

Preferred Qualifications

• Skills in general carpentry, plumbing, and electrical repair.
• Experience using computerized maintenance management systems (CMMS).
• Conversational Spanish.
• Basic computer proficiency.

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