Customer Service Representative Job at SGS Consulting, New York, NY

Q2dldlZGNGhvWVM3RzBDZWxzUnR1TEJz
  • SGS Consulting
  • New York, NY

Job Description

Job Responsibilities:

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Skills:

  • Support sales
  • Handle inbound customer calls and assist with product questions
  • ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Warranty claims processing

Education/Experience:

  • 1–3 years of experience in a customer service role
  • High school diploma required; Associate degree or some college coursework preferred
  • Proficiency with ERP-LX required

Job Tags

Similar Jobs

State of Florida

COMMUNITY HEALTH NURSING SUPERVISOR - 64060815 Job at State of Florida

 ...Requisition No:872880 Agency: Department of Health Working Title: COMMUNITY HEALTH NURSING SUPERVISOR - 64060815Pay Plan: Career Service Position Number:64060815 Salary: $2,632.80 - $2,692.31 Biweekly Posting Closing Date: 04/27/2026 Total Compensation... 

Confidential

Medical Assembler Job at Confidential

 ...Medical Assemblers Needed - Weekly Pay!1st Shift: $19/hr | 2nd Shift: $19.54/hr Join a leading medical device manufacturer where your precision helps create lifesaving products. What Youll Do Assemble microsized components under a microscope (90% of shift... 

Shrive Technologies LLC

SAP S4 HANA FICO Job at Shrive Technologies LLC

 ...major and minor which are not mentioned below. Specific activities may change from time to time. 1. Lead and support SAP ECC to S/4 HANA upgrade projects focusing on Finance (FI/CO) modules. 2. Drive functional design configuration and testing for S/4 HANA... 

Associa

Director of PR & Reputation Job at Associa

 ...Position Overview: Director of PR & Reputation is a strategic leader responsible for shaping, protecting, and amplifying Associa's brand narrative across earned media and publicfacing channels. This role oversees our media strategy, online reputation efforts, and crisis... 

The Center for Elders' Independence

Clinic Medical Assistant Job at The Center for Elders' Independence

DescriptionClinic Medical AssistantThe Center for Elders Independenceis a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high...