Call Center Agent Job at ADAMAS STRATEGIES LUX, Dearborn, MI

Q1FTc1ZsMGdxbzJ6RTArV2w4ZHNzTDloL2c9PQ==
  • ADAMAS STRATEGIES LUX
  • Dearborn, MI

Job Description

:

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, provide product/service information, resolve inquiries, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, problem-solving abilities, and a patient, empathetic approach to customer interactions.

Key Responsibilities:

  • Handle Customer Inquiries: Respond to inbound calls, emails, and chats regarding product/service questions, billing issues, complaints, and general support.
  • Outbound Calls: Conduct follow-up calls, surveys, or sales calls as required.
  • Problem Resolution: Identify customer needs, troubleshoot issues, and provide appropriate solutions while adhering to company policies.
  • Document Interactions: Accurately log call details, customer feedback, and resolutions in the CRM system.
  • Meet Performance Metrics: Achieve targets for call handling time, first-call resolution, customer satisfaction (CSAT), and quality assurance.
  • Upsell/Cross-sell: Promote additional products or services when applicable.
  • Escalate Complex Issues: Route unresolved concerns to the appropriate department for further assistance.
  • Stay Updated: Maintain knowledge of company products, services, and policies.
  • Maintain Professionalism: Ensure a courteous and professional demeanor in all interactions.

Qualifications & Skills:

  • Education: High school diploma or equivalent (Bachelor's degree preferred but not required).
  • Experience: Previous experience in a call center, customer service, or sales role is a plus.
  • Communication Skills: Clear verbal and written communication in [required languages].
  • Technical Skills: Basic computer proficiency (CRM software, Microsoft Office, etc.).
  • Soft Skills:
  • Active listening and empathy
  • Patience and adaptability
  • Strong problem-solving abilities
  • Ability to work under pressure
  • Availability: Willingness to work in shifts, including evenings, weekends, or holidays

Benefits:

  • Competitive salary + performance incentives
  • Health insurance, paid leave, retirement plans
  • Career growth and training opportunities
  • Positive and supportive work environment

How to Apply:

Interested candidates can apply directly through Indeed.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Shift:

  • 8 hour shift
  • Day shift

Work Location: In person

Job Tags

Hourly pay, Full time, Work at office, Shift work, Day shift

Similar Jobs

OptiMindHealth

Licensed Marriage and Family Therapist (LMFT) - Boulder, CO Job at OptiMindHealth

 ...Licensed Marriage and Family Therapist (LMFT) $75 K-85K/yr Position Requirement: Full-Time and Part-time Positions Available If you are looking for a new opportunity to grow with a clinician founded and clinician led organization, look no further! As an authentic... 

KnowBe4

Partner Success Manager (MSP Per Client) (Remote) Job at KnowBe4

 ...KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000...  ...standard with unusually high customer retention rates and...  ...themselves. Whether working remotely or in-person, we strive to make...  ...primary contact who helps managed service providers deliver strong... 

College Hunks Hauling Junk & Moving

💪 Driver / Mover - Join the Team That Works Hard, Wins Together, and Gets Paid Well Job at College Hunks Hauling Junk & Moving

 ...Join the Team That Works Hard, Wins Together, and Gets Paid Well $16$20+ per hour (Hourly Pay + Tips + Bonuses) Weekly Pay | Paid...  ... Motivated to grow into leadership Requirements # Valid drivers license # Ability to lift 50+ lbs repeatedly # Able to... 

BioLife

Phlebotomist Job at BioLife

 ...to get a sneak peek of one of our Plasma Donation Centers. Phlebotomist About the role: Every day, the donors you meet will motivate...  .../or stand for the entire work shift Will work evenings, weekends, and holidays Ability to lean, bend, stoop, crouch, and... 

Confidential

PRINTING MACHINE OPERATOR Job at Confidential

We are looking for a Printing Press Machine Operator / Setup Specialist who loves hands-on problem-solving and heavy mechanical work. In this role, you arent just a button-pusheryou are the mechanical backbone of a fast-paced, high-volume production environment, setting...