Job Description

Role Summary

We are seeking an experienced Training Manager to lead and govern the Training & Policy initiatives for our field operations, with a strong preference for candidates with a background in digital operations and autonomous vehicle driving operations. The ideal candidate will possess strategic and operational capabilities to manage end-to-end training programs, team governance, content development, and client interfacing.

Key Responsibilities:

• Oversee the training function across multiple locations and ensure compliance with training standards.
• Manage LMS processes including enrollments, completions, and training calendar coordination.
• Conduct training need analysis; identify gaps and build tailored documentation (SOPs, Playbooks, Checklists, etc.).
• Collaborate with operations to address quality issues and learning gaps.
• Drive interventions for both new hires and tenured staff through focused training plans.
• Monitor field practices and safety standards and implement corrective actions.
• Track and analyze training feedback, PKT outcomes, and attrition rates.
• Oversee policy management including creation, updates, and dissemination.
• Ensure policy accuracy and support trainers in adopting best practices in content development.
• Review and provide feedback on change management content.
• Facilitate the identification and closure of policy gaps.
• Lead a team of trainers and policy points-of-contact.
• Conduct regular performance reviews and developmental sessions.
• Ensure proper work allocation, resource utilization, and adherence to attendance protocols.
• Maintain and audit team performance records, scorecards, and trackers.
• Mentor and coach team members towards achieving key results.
• Serve as the primary client liaison for all training and policy-related discussions.
• Translate client requirements into actionable plans and ensure deliverables are met.
• Represent the team in client reviews, presentations, and site shadows.

Qualifications:

• Bachelor’s degree in a relevant field (Master’s preferred).
• 10+ years of experience in training management, preferably in digital field operations or autonomous vehicle environments.
• Proven ability to manage training schedules, resources, and teams across locations.
• Strong understanding of quality management and process improvement.
• Experience in LMS platforms, content creation, and client-facing roles.
• Willingness to travel frequently across locations.

Skills & Competencies:

• Leadership & Team Management
• Process & Policy Governance
• Training Need Analysis
• LMS & Documentation Management
• Communication & Client Handling
• Analytical Thinking & Problem Solving

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