Job Description
Salary: $59,000 - 87,000 per year Requirements:
- Associates or Bachelors degree preferred, focusing on healthcare, business, or information systems
- Ability to present complex data in a clear manner, e.g., charts, graphs
- Flexibility to adapt to and implement changes
- Strong problem-solving abilities
- Effective multitasking skills
- Team collaboration skills
- Proficiency in Microsoft Office applications: Word, Excel, PowerPoint
- Excellent customer service orientation
- Highly effective written and verbal communication and interpersonal skills to foster quality teamwork and education
- Strong organizational capabilities to manage multiple priorities
- 3+ years of relevant experience, with at least 2 years in healthcare, business, or information systems
- Ability to solve moderate incidents independently
- Experience in developing new functionalities with minimal direction
- Willingness to work collaboratively and support junior team members
- Comprehensive healthcare knowledge and systems expertise
- Capacity to make decisions on routine cases with minimal supervision and independent judgment
- Ability to collaborate with senior team members to form solutions
- Experience mentoring or training team members in the functional area
- Relevant certifications in focus area preferred, with Epic analysts needing to be certified in assigned Epic module within 6 months
- Ongoing maintenance of certification proficiency and training
Responsibilities: - Analyze, develop, test, document, educate, implement, support, and enhance assigned applications and business processes to meet operational and technical needs
- Collaborate effectively across teams to ensure project success
- Innovate practical solutions to challenges
- Oversee project management for assigned tasks
- Utilize subject matter expertise to enhance project support, while continuously seeking to improve understanding of assigned applications and systems
- Use application training materials and resources to guide newer team members
- Identify opportunities to improve customer usability, efficiency, and experience
- Represent user needs during complex system updates and enhancements
- Provide organized status updates for key project aspects to inform stakeholders
- Conduct thorough process and requirement analysis, including mapping current workflows and gathering requirements for cross-team solutions
- Perform gap analyses and provide actionable recommendations
- Clearly communicate complex design and configuration issues to end-users and project stakeholders
- Maintain relationships with end user leadership post-engagement, addressing any conflicts proactively
- Engage in strategy discussions, identifying options with pros and cons
- Make timely decisions, even with incomplete information, prioritizing quick resolutions when applicable
- Adhere to organizational standards for system configuration and change management
- Develop strong connections with end user communities, customers, and business partners
- Collaborate with Operational Leaders to standardize best practices and ensure effective operational processes
- Manage code changes with relevant vendors concerning application issues
- Work with Technical Teams to diagnose infrastructure-related application issues
- Share best practices from vendors with Operational Leaders
- Increase technical knowledge of assigned applications, including the impact of infrastructure on users
- Follow strict change management processes for system modifications
- Ensure written documentation is consistent and thoroughly reviewed for end users and leadership
- Proactively communicate project issues and concepts to leadership
- Regularly self-assess and adjust work habits, skills, and behaviors for effective collaboration
- Troubleshoot and resolve moderate incidents independently
- Uphold high quality standards in work delivered by self and team
- Provide oversight and feedback on team deliverables
- Manage medium complexity projects/requests and collaborate with team members as necessary
- Evaluate new application releases and functionality proactively
- Complete assigned educational courses and attend presentations as required
- Ensure provided services align with departmental objectives
- Escalate issues when service level agreements are breached or vendor actions are insufficient
- May require travel and additional hours during critical periods
- Assist in conducting training sessions for users and coworkers
- Identify and capitalize on new opportunities, maintaining a positive attitude through challenges
- Perform additional duties as assigned
Technologies: More:
We are a dynamic healthcare organization focused on providing high-quality services and solutions. Our team is dedicated to ensuring operational excellence through innovative application support and optimization. We value collaboration and continuous learning, which enables us to deliver exceptional service to our users and stakeholders. We offer a full-time position with a standard work schedule of Monday through Friday from 8 AM to 5 PM. Join us in our mission to enhance healthcare delivery through technology and teamwork.
last updated 19 week of 2026
Job Tags
Full time, Work at office, Monday to Friday